Customer Service Administrator

Vacancies

Are you an Administrator and/or a Customer Service administrator looking for a new challenge, with a fun and ambitious business? Do you have a passion for making clients dreams a reality? Are you a problem solver and forward thinking?

Every day is different here and we’re proud of our recent journey. We spend a lot of time at work, don’t we? That’s why we’ve made it our mission to ensure our team feel happy and valued in their role, and worked hard to create a fantastic culture that means our team love coming into work and collaboratively working to achieve our customer’s goals.

Being part of team Signature has so much to offer, from learning and development opportunities to ensure you fulfill your potential, to flexible working and super team socials.

 

Your typical day will involve:

– Liaising with solicitors, lenders, surveyors and estate agents to assist with progressing our client’s mortgage applications

– Working in a team of Administrators who support our Mortgage Advisers

– Speaking with clients on a daily basis to update them on their mortgages, developing and maintaining long-term relationships.

– Effective diary and CRM management for the company on a regular basis

– Answering the phone to our clients and being the first port of call

 

A bit about you:

– Previous administration experience (Financial Services is a bonus)

– Previous Customer Service experience (Financial Services is a bonus)

– Microsoft Office experience

– You will be able to solve problems in a timely manner to achieve good customer outcomes

– You’ll be motivated by a fast-paced and bustling environment

 

What you’ll get in return:

– 25 Days Holiday + Bank Holidays

– Company pension scheme

– Lots of company events

– Great progression opportunities and funded training and development

– Modern open plan offices over looking our very own Lake, with our resident swans, geese, birds and squirrels as neighbours

– Free parking on-site

– Health and wellbeing Support

-Community and environmental work

Job Types: Full-time, Permanent

Pay: £22,500.00-£25,000.00 per year

 

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Schedule:

  • Monday to Friday

Experience:

  • Administrative: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

 

If you like the sound of us, and think you could be our next Customer Service Administrator we’d love to hear from you. Please send your CV to info@signaturefs.com

 

Latest news and articles

  • 8 May 2026

    Renters’ Rights Act: How the Lending Landscape Has Changed for Landlords

    The End of the “Accidental Landlord” The most significant impact of the Act is the professionalisation of the sector. Lenders are moving away from supporting casual investors, favouring instead those who treat property as a structured business.Lender Preference: There is a clear bias toward...
  • Remortgage Guide
    6 May 2026

    Top Tips for a Smooth Remortgage Process

    🕒 1. Escape the “SVR Trap” (The 6-Month Goldilocks Zone) Waiting until your fixed rate expires isn’t just risky, it’s expensive. Your window of opportunity opens 3 to 6 months before your current deal ends. Starting now gives you three massive advantages:Rate Protection: Lock...
  • 21 April 2026

    The Homeowner’s Strategy to Beat the 2026 Rate Spike: When & Why to Remortgage

    The Strategic Pivot: What is Remortgaging? Think of remortgaging as a financial reset. It is the process of replacing your current mortgage deal with a new one, either with your existing lender (a product transfer) or a new one, without moving house. In 2026, it is the single most effective tool for...